Privacy Policy — ajili

1. Introduction

1.1 ajili is committed to protecting the personal data of all registered players and website visitors. We believe that privacy is a fundamental right — not a compliance checkbox. This Policy outlines, in plain terms, what data ajili collects, why we collect it, and the choices you have over how it is used.

1.2 This Policy applies to all personal data collected through the ajili website, mobile interface, customer support channels, and any other point of contact between you and ajili. By registering an account or using our Services, you acknowledge that you have read and understood this Policy.

1.3 If you do not agree with any part of this Policy, please discontinue use of the ajili platform and contact us to close your account and arrange deletion of your personal data where permitted by law.

2. Data We Collect

2.1 Registration Data

When you create an ajili account, we collect:

• Full name;
• Date of birth (to verify the 21-year minimum age requirement);
• Email address;
• Philippine mobile number;
• Username and encrypted password;
• Preferred currency (Philippine Peso / PHP).

2.2 Identity Verification (KYC) Data

To comply with anti-money laundering (AML) and Know Your Customer (KYC) obligations, ajili may request:

• Government-issued photo identification (e.g., Philippine National ID, Passport, Driver's License, SSS/GSIS ID);
• Proof of address (e.g., utility bill or bank statement issued within the last 3 months);
• Proof of payment method ownership (e.g., screenshot of GCash wallet showing your name and number).

2.3 Transaction Data

We record all financial transactions conducted through your ajili account, including deposit amounts, withdrawal requests, bet amounts, game outcomes, bonus credits, and payment method details (masked card numbers, GCash reference numbers).

2.4 Technical & Usage Data

When you use the ajili platform, we automatically collect:

• IP address and approximate geolocation;
• Device type, operating system, and browser;
• Session duration, pages visited, and features used;
• Referring URLs and click patterns;
• Error logs and crash reports.

2.5 Communications Data

If you contact ajili's customer support via live chat or email, we retain records of those communications for quality assurance, dispute resolution, and regulatory compliance purposes.

3. How We Use Your Data

ajili uses personal data for the following purposes:

• Account creation and management: To register your account, verify your identity, and maintain your player profile on the ajili platform;
• Service delivery: To process deposits and withdrawals, credit bonuses, deliver game access, and respond to support requests;
• Age and identity verification: To confirm that all players meet the 21-year minimum age requirement under Philippine gaming regulations;
• Legal and regulatory compliance: To fulfill our AML, KYC, and reporting obligations under Philippine law, including reporting to relevant authorities where required;
• Responsible gaming: To monitor play patterns for signs of problem gambling and to apply self-imposed limits, cooling-off periods, or self-exclusion measures set by the player;
• Fraud prevention and security: To detect and prevent fraudulent activity, account takeovers, money laundering, and other prohibited conduct;
• Platform improvement: To analyze usage patterns and technical performance in order to improve the ajili player experience;
• Marketing communications: Where you have given explicit consent, to send promotional offers, news, and personalized recommendations from ajili. You may withdraw marketing consent at any time.

4. Legal Basis for Processing

ajili processes personal data under the following lawful bases as recognized by the Data Privacy Act of 2012 (RA 10173):

• Contractual necessity: Processing necessary to perform the contract between ajili and the player (i.e., delivering the gaming services you registered for);
• Legal obligation: Processing required to comply with Philippine law, including AML regulations, tax reporting, and regulatory requirements;
• Legitimate interests: Processing necessary for ajili's legitimate business interests, such as fraud prevention, platform security, and service improvement, where those interests do not override your privacy rights;
• Consent: Where you have given clear, informed consent — for example, to receive marketing communications from ajili. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

5. Sharing Your Personal Data

5.1 ajili does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes.

5.2 We may share your personal data with the following categories of recipients only to the extent necessary and with appropriate safeguards:

• Game providers: Licensed game studios (e.g., Pragmatic Play, Evolution, JILI) receive limited player session data necessary to deliver game content. No financial or identity documents are shared with game providers.
• Payment processors: GCash (G-Xchange Inc.), PayMaya (Maya Philippines Inc.), and banking partners receive payment-related data necessary to process deposits and withdrawals.
• Identity verification services: Third-party KYC and AML screening providers may process identity documents submitted during account verification.
• Regulatory authorities: ajili will disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other government bodies when required by Philippine law or valid legal process.
• Professional advisors: Legal counsel, auditors, and compliance consultants who are bound by confidentiality obligations and professional ethics.

5.3 All third-party service providers engaged by ajili are contractually required to handle personal data in accordance with RA 10173 and in a manner consistent with this Policy.

6. Cookies & Tracking Technologies

6.1 The ajili platform uses cookies and similar tracking technologies to deliver and improve the Services. Cookies are small text files stored on your device when you visit our site. We use the following categories:

• Essential cookies: Required for the platform to function — session authentication, security tokens, and login state maintenance. These cannot be disabled without breaking core ajili functionality.
• Analytics cookies: Help us understand how players use ajili — which pages are visited, how long sessions last, and where errors occur. Data is aggregated and anonymized.
• Preference cookies: Remember your platform settings, such as language and display preferences, so you don't have to re-enter them each visit.
• Marketing cookies: Used only with your explicit consent to track responses to ajili promotional campaigns. You may opt out at any time through your browser or account settings.

6.2 Most modern browsers allow you to control cookies through settings. Disabling essential cookies will impair your ability to log in and use the ajili platform.

7. Data Retention

7.1 ajili retains personal data for as long as necessary to fulfill the purposes described in this Policy and to comply with applicable legal and regulatory obligations.

7.2 As a general principle:

• Active account data is retained for the duration of your registration with ajili;
• Upon account closure, transaction records and KYC documents are retained for a minimum of five (5) years to satisfy AML and tax regulatory requirements under Philippine law;
• Customer support communications are retained for up to two (2) years;
• Technical logs are retained for up to twelve (12) months.

7.3 Where data is retained solely for legal compliance purposes following account closure, access is restricted to personnel with a specific need for that data.

8. Security Measures

8.1 ajili implements a layered approach to personal data security, including:

• 256-bit SSL/TLS encryption for all data in transit between your device and ajili servers;
• Encryption of sensitive data at rest, including financial records and identity documents;
• Hashed storage of player passwords — plaintext passwords are never stored by ajili;
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis;
• Regular third-party security audits and penetration testing of the ajili platform infrastructure;
• Intrusion detection systems and 24/7 security monitoring of ajili's production environment.

8.2 Despite these measures, no system is completely immune from unauthorized access. In the event of a personal data breach that poses a real risk to your rights and freedoms, ajili will notify affected players and the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, as required by RA 10173.

9. Your Data Rights

9.1 As a data subject under the Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by ajili:

• Right to be informed: The right to know what personal data ajili collects and how it is used — as described in this Policy;
• Right of access: The right to obtain a copy of the personal data ajili holds about you;
• Right to rectification: The right to correct inaccurate or incomplete personal data in your ajili account;
• Right to erasure: The right to request deletion of your personal data, subject to our legal obligations to retain certain records;
• Right to object: The right to object to processing based on legitimate interests, including direct marketing;
• Right to data portability: The right to receive your personal data in a structured, machine-readable format;
• Right to lodge a complaint: The right to file a complaint with the National Privacy Commission (NPC) if you believe your data rights have been violated.

9.2 To exercise any of these rights, please contact ajili's Data Protection Officer via live chat or by email at [email protected]. ajili will respond to data rights requests within 30 calendar days.

10. Children's Privacy

10.1 The ajili platform is strictly intended for adults aged 21 years and above, in accordance with PAGCOR's requirements for online gaming in the Philippines. ajili does not knowingly collect personal data from persons under 21 years of age.

10.2 If ajili becomes aware that personal data has been collected from a person below the required minimum age, that account will be immediately suspended and the personal data will be deleted or returned in accordance with applicable law. Any funds deposited by an underage account holder will be returned via the original payment method following verification.

11. International Data Transfers

11.1 Some of ajili's third-party service providers — including certain game studios and technical infrastructure providers — may be located outside the Philippines. Where personal data is transferred to countries that do not provide an equivalent level of data protection, ajili ensures that appropriate safeguards are in place, including contractual data protection clauses consistent with NPC guidelines.

11.2 Financial data processed by Philippine payment providers (GCash / G-Xchange Inc., PayMaya / Maya Philippines Inc.) is governed by Philippine law and does not leave Philippine jurisdiction without appropriate authorization.

12. Changes to This Privacy Policy

12.1 ajili may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. The revised Policy will be published on this page with an updated effective date.

12.2 Where changes are material, ajili will notify registered players via email or an in-platform notification at least 14 days before the changes take effect, allowing you time to review and, if necessary, exercise your right to object or close your account.

12.3 Continued use of the ajili platform after the effective date of a revised Policy constitutes acceptance of the updated terms.

13. Contact & Data Protection Officer

If you have questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by ajili, please contact us:

• Live Chat: Available on the ajili platform, 8 AM to 2 AM PHT daily
• Email: [email protected]

For matters specifically relating to data protection and privacy rights under RA 10173, please mark your enquiry "Attention: Data Protection Officer." We will respond within 30 calendar days.

You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have not been adequately addressed by ajili.