ajili Frequently Asked Questions

To register at ajili, click the Sign Up button on the homepage, enter your Philippine mobile number, email address, full name, and date of birth. You'll receive an OTP to verify your number. Once verified, your ajili account is active and ready to use. The whole process takes less than two minutes.

You must be at least 21 years old to register and play at ajili. This follows PAGCOR's minimum age requirement for casino-style gambling in the Philippines. ajili verifies age during registration and may request a government-issued ID before allowing withdrawals. Accounts found to belong to persons under 21 will be closed immediately.

ajili accepts any Philippine government-issued photo ID for KYC: National ID (PhilSys), Passport, Driver's License, SSS/GSIS ID, or Voter's ID. You'll also need proof of address — a utility bill or bank statement dated within the last three months. KYC is required before your first withdrawal is processed.

No. Each player is allowed exactly one ajili account. Duplicate accounts — even under different email addresses or mobile numbers — are prohibited under ajili's Terms and Conditions. If ajili detects multiple accounts belonging to the same person, all duplicate accounts will be closed and associated balances may be forfeited.

On the ajili login page, click "Forgot Password" and enter your registered mobile number or email address. ajili will send a password reset link or OTP. Follow the instructions to set a new password. If you're still locked out, contact ajili live chat support — available 8 AM to 2 AM PHT daily.

To close your ajili account, contact our support team via live chat and request permanent account closure. Before closing, make sure to withdraw any remaining balance. Note that if you're closing due to gambling concerns, ajili's self-exclusion tool may be a better option — it protects you while keeping your account data on record.

Log in to your ajili account, go to the Cashier or Deposit section, and select GCash as your payment method. Enter the amount (minimum ₱200), confirm, and you'll be redirected to GCash to authorize the transaction. Funds appear in your ajili wallet instantly once the GCash payment is confirmed — no waiting required.

The minimum deposit at ajili is ₱200 for most payment methods including GCash and PayMaya. Bank transfer deposits via BPI, BDO, or Metrobank may have a higher minimum of ₱500 depending on the transfer type. There is no maximum deposit limit by default, though ajili players can set their own deposit caps through responsible gaming tools.

GCash withdrawals on ajili are typically processed within 5 to 15 minutes under normal conditions. During peak hours or if your account requires additional verification, it may take up to a few hours. Once ajili releases the funds, the transfer to your GCash wallet is near-instant. Minimum withdrawal is ₱200 for GCash.

ajili does not charge fees on standard deposits or withdrawals. However, your payment provider — GCash, PayMaya, or your bank — may apply transaction charges on their end. Bank transfers sometimes incur inter-bank fees from BPI or BDO regardless of the destination platform. Check with your bank or e-wallet provider for their current fee schedule.

Generally, ajili requires withdrawals to be returned to the same payment method used for your deposit — this is a standard anti-money laundering requirement. For example, if you deposited via GCash, your first withdrawal must go back to that GCash number. If you need to use a different method, contact ajili support with documentation and they'll review your request.

Bank transfer withdrawals to BPI, BDO, or Metrobank from ajili are typically completed within 1 to 3 business days. Processing time depends on your bank's clearing cycle and whether your ajili account KYC is fully verified. If a withdrawal is still pending after 3 business days, contact ajili support via live chat with your transaction reference number.

ajili offers thousands of slot games from top providers including JILI, Pragmatic Play, PG Soft, and Spadegaming — all popular with Filipino players. You'll find classic 3-reel slots, modern video slots with bonus rounds, progressive jackpots, and provider-exclusive titles. All slots on ajili use certified RNG systems for fair and random outcomes.

All games on ajili use certified Random Number Generator (RNG) technology independently audited by recognized testing laboratories. Live dealer games use real dealers filmed in licensed studios — there is no software manipulation of card or roulette outcomes. ajili publishes Return to Player (RTP) percentages for slot games, accessible from each game's info screen.

Yes — ajili is fully optimized for mobile browsers on both Android and iOS. You don't need to download a separate app; just open ajili in your phone's browser (Chrome, Safari, or Firefox) and all games, banking features, and account management tools are available. The mobile experience matches the desktop version in terms of game selection and functionality.

Yes. ajili's live casino section features real human dealers streaming in real time from professional studios. You can play Live Baccarat, Live Roulette, Live Blackjack, Live Sic Bo, and more. Filipino-friendly tables with Tagalog-speaking hosts are available on select providers. Simply visit the Live Casino section after logging in to your ajili account.

If your connection drops mid-round at ajili, the game server saves your session state. When you reconnect and reopen the game, your session resumes from where it left off — bets already placed are honored and outcomes recorded. If a technical error causes a game round to fail completely, the wager is returned to your ajili wallet automatically.

Yes — ajili has a dedicated E-Sports betting section covering major titles like Mobile Legends, Dota 2, VALORANT, and international tournaments. Bingo and Bingo Fishing are also fully available on ajili, with PHP-denominated rooms that are especially popular with Filipino players from Manila, Cebu, and Davao.

ajili's welcome bonus is available to new players on their first qualifying deposit. After registering, go to the Promotions page in your ajili account to see the current welcome offer and opt in before making your deposit. Bonus funds are credited automatically upon qualifying deposit confirmation. Welcome bonuses are for first-time registrants only — one per person.

A wagering requirement (also called a playthrough) is the number of times you must bet your bonus amount before the winnings can be withdrawn. For example, a ₱1,000 bonus with a 30x wagering requirement means you must place ₱30,000 in total bets before withdrawing bonus-derived winnings. ajili displays the specific wagering requirement for each bonus on the Promotions page.

Yes — all ajili bonuses have an expiry date and a wagering requirement deadline. If you don't complete the required wagering within the validity period (typically 7 to 30 days depending on the promotion), the bonus and any associated winnings are automatically removed from your account. Always check the specific bonus terms on the ajili Promotions page before claiming.

Yes. ajili rewards regular players through a tiered loyalty program. As you play, you accumulate points that unlock higher tiers with better benefits — including cashback offers, reload bonuses, faster withdrawals, and dedicated account support. Log in to your ajili account and visit the Loyalty section to see your current tier, points balance, and available rewards.

The most common reasons a bonus is removed from your ajili account are: the validity period expired before wagering requirements were met; a withdrawal was requested before wagering was complete; or the bonus was flagged for abuse (e.g., low-risk wagering patterns designed to satisfy requirements without genuine play). Check the bonus terms or contact ajili support for specifics.

ajili operates in accordance with applicable Philippine gaming regulations. PAGCOR (Philippine Amusement and Gaming Corporation) is the primary regulatory body governing online casino operations in the Philippines. ajili is intended for use by Filipino players who meet the 21-year minimum age requirement. Always verify an operator's current licensing status if you have regulatory questions.

Log in to ajili, go to Account Settings, and select Responsible Gaming. From there you can set daily, weekly, or monthly deposit limits. Limits take effect immediately when lowered. If you want to increase a limit, the change takes 48 hours to activate — a deliberate cooling-off period to prevent impulsive decisions. ajili encourages all players to use these tools.

To self-exclude, go to Account Settings → Responsible Gaming → Self-Exclusion and choose your preferred period: 6 months, 1 year, 3 years, or lifetime. Self-exclusion activates immediately and cannot be reversed before the minimum period expires — this is intentional. During exclusion, you cannot log in, deposit, or receive promotional emails from ajili. Contact live chat if you need immediate assistance.

If gambling is affecting your finances, relationships, or wellbeing, please reach out for help. Start by using ajili's self-exclusion or cooling-off tools, available in your account settings at any time. You can also contact ajili's responsible gaming support team via live chat — they are trained to help without judgment and can connect you with professional counseling resources available in the Philippines.

Yes. ajili uses 256-bit SSL encryption to protect all data transmitted between your device and our servers. Passwords are hashed and never stored in readable form. Financial transactions are processed through licensed Philippine payment providers including GCash and PayMaya. ajili complies with the Data Privacy Act of 2012 (RA 10173). Full details are in our Privacy Policy.